A virtual executive assistant provides remote support for inbox, calendar, follow-ups, task coordination, and day-to-day operations. At The Anchor Assistant, the goal isn’t just to “take tasks off your plate.” We help reduce the number of moving pieces that depend on you, so your business can keep moving without everything routing back through you.

We commonly support inbox management, calendar management, scheduling, follow-up tracking, task coordination, document organization, CRM updates, SOP support, client communication, and recurring admin or operational tasks. During your discovery call and onboarding, we’ll talk through what’s currently taking the most time and identify where support would create the most relief first.

You don’t need to figure that out alone. During your discovery call, we’ll talk through what’s currently running through you, where you need the most support, and which plan best fits your workload. If you’re between two plans, we’ll help you choose the one that makes the most sense for your current stage.

No. Many founders know they need support but don’t know where to start. Part of our onboarding process is helping you identify the inbox, calendar, follow-up, and operational pieces that should come off your plate first.

The Anchor Assistant uses a team-based support model for most plans so your business has more continuity and fewer single points of failure. For some lower-hour plans, you may work primarily with one assistant, with coverage support available when needed. Either way, we build clear workflows and documentation so support stays organized.

After you choose a plan, we’ll schedule your onboarding call and walk through your inbox, calendar, tools, communication preferences, priorities, and support needs. Your official service start date is scheduled after onboarding, once we have the access and context needed to begin support properly.

Most standard requests are completed within 24 business hours unless otherwise discussed. Turnaround can vary depending on the task, urgency, access needed, and your selected plan. Your assistant team will communicate clearly about timelines and priorities so nothing feels like it disappeared into a black hole.

If your workload grows or you need more support, we can talk through upgrading your plan or adjusting the level of support. The goal is to make sure your plan matches what your business actually needs, without forcing you to guess perfectly from day one.

Each plan includes a one-time Onboarding & Setup Fee before services begin. The Core Executive Plan has a $150 setup fee, and all other plans have a $300 setup fee. This covers the upfront work of learning your systems, reviewing access needs, setting up workflows, and preparing your assistant support to begin with structure instead of guesswork.

Yes. We take confidentiality and security seriously. We use secure systems, password-sharing tools when needed, and careful access practices to protect client information. Because no digital system can be guaranteed 100% risk-free, we also set clear expectations around access, confidentiality, and data protection in our client agreement.

We do not offer refunds for unused hours or mid-cycle cancellations. Monthly hours are reserved for that billing cycle and do not roll over. If The Anchor Assistant ever needs to terminate services, any applicable prorated refund will be handled according to the client agreement.

Yes. Plans are month-to-month and auto-renew unless canceled with 14 days’ written notice before the next billing date.